How to switch to Hyperoptic from Sky

At Hyperoptic, we run an independent full fibre broadband network. This means it’s separate from Sky’s, so you don’t have to schedule switching for the same day. You can even have both services running at the same time which means no downtime while you’re changing providers.

How to switch from Sky to Hyperoptic

1) Order your new service at hyperoptic.com – you can arrange to go live on a date that suits you to avoid any downtime while you switch.

With a choice of 50Mb, 150Mb, 500Mb or 1Gb packages, you’ll find a speed to suit your needs. You can either roll monthly or choose a 12 or 24-month commitment for a lower monthly price.

All our packages are available with or without phone – just be sure to let us know if you want to keep your current number before you cancel your existing service. 

If you decide to keep your current phone number, you’ll need to keep your Sky service running until the transfer is complete. We’d suggest calling Sky to check you have all the correct details. This will ensure the process goes smoothly, as incorrect details can cause delays.

2) Don’t worry if you’re still in contract with Sky

You can still switch to Hyperoptic today and pay nothing until your current Sky contract ends^, by choosing our Switch Now proposition.

Just tell us how long you have left on your current Sky contract and we’ll give you free Hyperoptic broadband until it ends. You’ll just need to send us your Sky contract end date to switch.now@hyperoptic.com – we’ve included a guide on how to find this below.

One of our advisors will review this and we’ll confirm via email that we’ve accepted your proof of contract end date and you’ll receive free Hyperoptic broadband until your Sky contract ends.

3) Get in touch with Sky

Access your Sky My Account. Visit the menu and select ‘Message Centre’ where you can view the details of your current contract.

Call Sky customer service on 0800 151 2747 between the hours of 08:30 – 23:00 Monday to Friday or 08:30 – 22:00 Saturday and Sunday.

4) Cancel your service with Sky

Give your notice

Like many other providers, you are required to give Sky 30 days’ notice (using the above methods) before moving on if you’re still within your commitment period. If your current package with Sky includes other services like movies or sports channels, check to see if you can take them with you – they’ll likely work on our network too (and probably faster).

If you’re still within your minimum commitment period, it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your Hyperoptic service will be free until your Sky contract ends, as long as you’ve chosen Switch Now.

It’s sometimes possible to cancel without these fees if you’ve experienced extremely slow broadband, had price rises mid-contract or if you have complaints about the service.

Booking your Hyperoptic installation

Once you’ve ordered your new service, you’ll be able to arrange your installation, which lasts as little as an hour. You’ll be able to choose your own slot online – including the next day and Saturdays, depending on availability. Read more about the installation process.

Finding your Sky contract end date:

1. Open up the My Sky app

2. Click on the Your Products option

3. Select Broadband from the top line

4. Your contract end date will be displayed here

5. Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.

6. Send it to us in an email, with your full name and order number to switch.now@hyperoptic.com

^Up to 9 months free.