How to switch to Hyperoptic from Virgin

At Hyperoptic, we run an independent full fibre broadband network. This means it’s separate from Virgin’s, so you don’t have to schedule switching for the same day. You can even have both services running at the same time which means no downtime while you’re changing providers.  

How to switch from Virgin to Hyperoptic  

1) Order your new service at hyperoptic.com – you can arrange to go live on a date that suits you to avoid any downtime while you switch.

With a choice of 50Mb, 150Mb, 500Mb or 1Gb packages, you’ll find a speed to suit your needs. You can either roll monthly or choose a 12 or 24-month commitment for a lower monthly price.

All our packages are available with or without phone – just be sure to let us know if you want to keep your current number before you cancel your existing service. 

If you decide to keep your current phone number, you’ll need to keep your Virgin service running until the transfer is complete. We’d suggest calling Virgin to check you have all the correct details. This will ensure the process goes smoothly, as incorrect details can cause delays. 

2) Don’t worry if you’re still in contract with Virgin

You can still switch to Hyperoptic today and pay nothing until your current Virgin contract ends^, by choosing our Switch Now proposition.

Just tell us how long you have left on your current Virgin contract and we’ll give you free Hyperoptic broadband until it ends. You’ll just need to send us your Virgin contract end date to switch.now@hyperoptic.com – we’ve included a guide on how to find this below.

One of our advisors will review this and we’ll confirm via email that we’ve accepted your proof of contract end date and you’ll receive free Hyperoptic broadband until your Virgin contract ends.

3) Get in touch with Virgin Media.
You can sign into your Virgin Media account and select ‘View Contract’ to view the details of your current contract.

Or call 150 from a Virgin Media landline or mobile, or 0345 454 1111 from any other phone between 07:00 – 23:00 Monday to Friday, and 08:00 – 20:00 Saturday and Sunday. 

4) Cancel your service with Virgin

If you miss the 30-day window, or your prices aren’t increasing, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your Hyperoptic service will be free until your Virgin contract ends, as long as you’ve chosen Switch Now.

It’s sometimes possible to cancel without these fees if you’ve experienced extremely slow broadband or if you have complaints about the service.

Virgin requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with Hyperoptic too (and probably faster).

Booking your Hyperoptic installation

Once you’ve ordered your new service, you’ll be able to arrange your installation, which lasts as little as an hour. You’ll be able to choose your own slot online – including the next day and Saturdays, depending on availability. Read more about the installation process.

Finding your Virgin Media contract end date:

1. Log in to your Virgin Media account

2. Select My Account

3. Select ‘Check your contract details’. You’ll find your end date here.

4. Screenshot this including your name in view of the screenshot. You may wish to redact other personal details such as your phone number and bank details.

5. Send it to us in an email, with your full name and Hyperoptic broadband order number to switch.now@hyperoptic.com

^Up to 9 months free.